Post-Go-Live Support: Keeping Workday Running Smoothly

Implementing Workday is a significant milestone for any organization, but the real challenge begins after go-live. 

A well-structured post-go-live support strategy is crucial to ensure that Workday continues to function optimally, users adopt the system effectively, and the organization maximizes its return on investment. 

This blog explores key post-go-live support strategies to help organizations maintain Workday’s efficiency and evolve with changing business needs.

Establish a Dedicated Support Model

After go-live, organizations need a robust support model to address user concerns, resolve issues, and optimize system performance. The three common models for post-go-live support are:

• Internal Support Team – A team of Workday-trained employees who handle daily issues and minor configurations.

• Hybrid Model – A mix of internal resources and external consultants for specialized expertise.

• Managed Services – Outsourcing Workday support to a dedicated service provider who handles all system maintenance and improvements.

Selecting the right model depends on the organization’s resources, system complexity, and long-term Workday strategy.

Provide Continuous User Training & Change Management

One of the biggest challenges post-go-live is ensuring users adapt to Workday effectively. Many employees might still be unfamiliar with the system, leading to frustration and inefficiencies. To address this:

• Conduct ongoing training sessions – Offer refresher courses and advanced training for different user groups.

• Utilize Workday Learning – Use Workday’s built-in learning platform to provide self-paced training.

• Create a knowledge base – Maintain FAQs, user guides, and video tutorials to support self-service.

• Gather user feedback – Encourage employees to share their experiences and challenges to continuously refine the system.

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Strong change management ensures that Workday is not just implemented but also fully embraced by users.

Monitor & Optimize Workday Performance

Workday is a dynamic system that requires continuous monitoring to ensure smooth operations. Post-go-live, organizations should:

• Track system performance – Use Workday’s built-in analytics to identify slow processes or performance bottlenecks.

• Monitor integrations – Ensure that third-party integrations (e.g., payroll, benefits providers, ERP systems) are functioning correctly.

• Review security roles & access – Periodically audit user permissions to maintain compliance and data security.

• Optimize business processes – Identify inefficiencies and refine workflows based on user behavior and feedback.

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Proactively managing system performance helps prevent disruptions and keeps Workday aligned with business goals.

Stay Updated with Workday Releases & Enhancements

Workday releases two major updates annually, introducing new features and improvements. Organizations must have a strategy to:

• Review release notes – Understand upcoming changes and assess their impact.

• Test updates in a sandbox environment – Validate new features before deploying them to production.

• Train users on new functionalities – Ensure employees can leverage new capabilities effectively.

• Leverage Workday Community – Engage with Workday experts, partners, and other users to stay informed about best practices.

Keeping up with Workday’s evolution helps organizations remain competitive and efficient.

Establish a Continuous Improvement Roadmap

Workday should evolve alongside business needs. A continuous improvement roadmap ensures that the system remains aligned with strategic objectives. Key steps include:

• Regular system health checks – Periodic reviews of configuration, usage, and performance.

• Process automation – Identifying opportunities to automate repetitive tasks.

• Advanced reporting & analytics – Leveraging Workday Prism Analytics for deeper workforce insights.

• Scalability planning – Ensuring Workday supports organizational growth and expansion.

By treating Workday as a dynamic system rather than a one-time project, organizations can drive long-term value from their investment.

Conclusion

Post-go-live support is critical for ensuring a successful Workday implementation. By establishing a strong support model, providing continuous training, optimizing performance, staying updated with releases, and planning for continuous improvement, organizations can maximize Workday’s potential.

Workday is not just a tool—it’s a strategic asset that can transform HR and business operations.

Investing in post-go-live support ensures that it continues to deliver value, efficiency, and innovation over time.